Sr. Supervisor, Charging
- Référence cDiscussion: 1128984
- Publié le: 27/09/2024 à 07h52min28s
- Niveau d'études: Bac
- Expérience: 4 ans
- Expire le: 26-12-2024
orange
Egypte
Sr. Supervisor, Charging
ref :QXVV886R | 26 sept. 2024
date limite de candidature : 26 déc. 2024
Smart Village Giza Governorate Egypt - Egypte
Purpose of the job
Designing and developing the new IN products and services & Assessing and applying the business needs
Duties and responsibilities
Assessing technically the projects requested by different teams to make sure they meet the KPI and performance requirements.
Contributing in setting the new solutions.
Developing the new CRs on IN and supporting nodes
Auditing the system logs and behavior to ensure of system performance
Correlating and administrating the incidents solving actions.
Validating the data charging testing scenarios and coordinate with revenue assurance.
Delivering the Level 2 support for data stream platforms to apply the best solutions of the problem to avoid any impact on customers .
Troubleshooting the problems and customer complaints by analyzing traces to minimize the time of problem solving .
Automating a manual tasks to have an automation controlled work instructions.
Performing the needed reporting & data extraction tasks.
Preparing know/how sessions for other teams for the technical knowledge transfer
Analyzing the QOS regular performance reports generated from the network to provide and suggest technical solutions to the products and services department.
Revising the new project proposals and plans in term of performance , stability , operations standards , security , capacity capabilities and quality .
Determining project quality & operations specifications by studying product design and performance standards.
Confirming product performance by designing and conducting the tests.
Maintaining new project schedule according to the priorities.
Coordinating with the revenue assurance & the billing team during the project implementation & deployment phases & deliver the needed controlled scenarios tests.
Performing all the administrative tasks to control system performance and maintain system capabilities.
Analyzing and providing the necessary information for the service improvements plans (Service Level Agreement, services Quality of Service, supervision),
Developing solutions instead of supplier for cost saving approach & to accelerate the new projects delivery .
Developing a statistic reports that are helping the commercial in strategic decision toward offers & promotions.
Job specification
Education
Bachelor's degree In telecommunication / electronics or Computer engineering / Computer Science.
Experience
Minimum 4 years of experience, 2 of which in The Same Field.
Experience on IN Product and Services systems.
Skills and abilities
Skills on UNIX scripting, Oracle and programing skills
Very good English both written & spoken.
Very good computer skills.
Good communication skills.
High business sense.
Very good in communication skills and able to solve dispute issues with win-win solution.
Knowledge about GSM system hierarchy
Ability to perform under stress
Ability to express complex technical concepts effectively , both verbally and in writing
Ability to work well with people from many different disciplines with varying degrees of technical experience.
Be of high aptitude and keen on detail.
SS7 signaling knowledge
contrat
CDI